When handling customer accidents, what document must be filed?

In the context of handling customer accidents, filing a specific document is crucial for accurately recording the details of the incident. The correct document, in this case, is the facts of loss report. This document serves a key role in the risk management process by providing a structured way to document the specifics surrounding the accident, which can include the circumstances leading up to it, the actions taken immediately following the incident, and any witness accounts.

Having a comprehensive account of the incident aids in evaluating liability, helps insurance companies process claims efficiently, and can also inform preventative measures to minimize future occurrences. Ensuring that this report is filled out correctly and promptly is essential for legal protection and further analysis of risk exposures.

Other documents, while important in their own right, may not encompass all the necessary details that a facts of loss report is designed to capture, resulting in a less effective risk management response.