Grill Risk Management Practice Test 2026 - Complete Exam Prep

The correct answer highlights that holds on vehicles at dealerships are typically removed upon receiving invoices. This process is important because invoices serve as a formal document that verifies the cost and completion of services or repairs performed on the vehicle. Once the dealership receives the invoice, they have the necessary information to update their records and confirm that all related financial obligations have been met, allowing them to proceed with making the vehicle available for sale or return to the customer.

In a dealership context, holds may be placed on vehicles for various reasons, including awaiting payment or confirming service completion. However, the action of removing a hold is tied directly to financial processes. By receiving the invoice, the dealership ensures that they can proceed with the transaction appropriately, minimizing the risk of discrepancies in financial records.

Other choices, while relevant to dealership operations, do not directly address the procedural step that allows for the release of such holds. For instance, while customer payment could lead to a hold being removed, it is usually the invoice that formally initiates this process within the dealership’s workflow.