What should you do if the DNR screen pops up while assisting a customer?

When the Do Not Resuscitate (DNR) screen appears during a customer interaction, it is essential to verify the driver's license, name, and date of birth of the customer. This step ensures that you accurately identify the individual in question and confirm that the DNR alert is applicable for that specific person. This verification process is critical because it upholds the importance of patient safety and adherence to legal and medical protocols.

Misidentifying a customer could lead to serious consequences, particularly in situations involving medical decisions where a DNR is relevant. Confirming the identity through official documentation helps prevent misunderstandings and ensures that all actions taken are appropriate for the individual's documented wishes regarding resuscitation efforts.

Other options might not address the immediate need for verification effectively, such as ignoring the alert or sending the customer to administration without checking. These do not ensure the accuracy required in such critical situations, nor do they provide timely support for the customer involved. Therefore, verifying the necessary details is the most responsible and effective course of action.