What must be discussed and worked out if a DNR is present with a customer?

When a Do Not Resuscitate (DNR) order is present with a customer, it indicates a significant level of healthcare decision-making that reflects the customer’s wishes regarding medical treatment in the event of a life-threatening situation. In this context, option C, which concerns discussing a solution without sending Customer Service Technology (CST) to ADMIN, emphasizes the importance of handling sensitive situations directly with the customer rather than escalating matters unnecessarily to management.

This approach prioritizes clear communication and allows the customer to have direct input into their care or service process, respecting their established wishes as outlined by the DNR. It demonstrates an understanding of the customer's right to make decisions about their care, which should be honored and implemented in a manner that is sensitive to their needs and circumstances.

Options that focus on previous complaints, available repair options, or payment methods may not adequately address the critical nature of respecting the customer’s autonomy as expressed through the DNR. While these aspects can be important in other contexts, they do not directly pertain to the primary concern when dealing with a DNR, which is ensuring that the customer’s preferences are fully understood and integrated into the service experience.