What information should be collected from a customer involved in an accident?

Collecting the customer statement and insurance information is crucial when handling an accident because this information provides essential details about the incident. The customer statement offers insight into their perspective regarding the accident, outlining what happened before, during, and after the event. It can help in assessing liability and understanding the circumstances surrounding the accident.

Additionally, obtaining the insurance information is vital for processing claims and ensuring that any damages or injuries can be appropriately addressed. This information enables the involved parties to communicate with their respective insurance providers and facilitates the claims process. Having this comprehensive set of data is key when managing the aftermath of an accident, making it easier to resolve issues related to liability, damages, and medical expenses.

In contrast, while previous rental history, emergency contact information, and vehicle service history may provide context in certain situations, they do not directly pertain to the immediate implications of the accident or the necessary information required to process the incident successfully. These factors are typically less relevant in handling an accident compared to the details provided in the customer statement and insurance documentation.