What action is required if a customer cannot be verified during a DNR check?

When a customer cannot be verified during a Do Not Resuscitate (DNR) check, the appropriate action is to request additional identification. This step is crucial because it ensures that the individual seeking to proceed with the transaction is indeed who they claim to be, thereby safeguarding the customer's rights and ensuring compliance with regulatory requirements.

The need for additional identification helps to minimize the risk of fraud or unauthorized transactions, particularly in sensitive scenarios where verification is paramount. By obtaining further proof of identity, the organization can ensure that they are conducting business in a responsible manner that honors customer preferences and adheres to established protocols.

This action demonstrates diligence and care in handling customer information and supports the overall integrity of risk management practices within the organization. Taking such steps aligns with best practices in customer verification processes and reinforces trust between the customer and the service provider.